Privacy Policy
As a result
of browsing the website and completing its forms, the user accepts that the
personal data provided by him or herself or that is provided in the future
through such services, are subject to processing by HOTUSA and group companies
(including HOTELES TURISTICOS UNIDOS SA, CIF A08452567, HOTUSA HOTELS SA, CIF
A60156502 and EUROSTARS HOTEL COMPANY SL, CIF B64930910 and other HOTUSA
companies), including the collection of access data and the use of cookies and features
provided by third parties.
Purpose of the data processing, legitimation
and recipients of the information
The data is
used to:
- Allow the operation of the website and
provide access to areas for registered users
- Register and respond to requests made by
users through web forms (contact, etc)
- Provision and administration of HOTUSA
services, processing of reservations and the payment of products and
services through GROUP or related websites, call centers, mobile
communication systems based on GSM, GPRS or UMTS technologies; incident
management and complaints
- Manage participation in loyalty programs
- Subscription to HOTUSA newsletter,
advertising and other commercial promotions by email, SMS, MMS or any
other similar means of HOTUSA
- Conducting quality surveys
- Conducting contests
- Application to work at HOTUSA
- Web analytics and statistics
- Include features provided by third parties
(Google Maps, etc)
Web
browsing and access to areas for registered users
- Purpose: the necessary data for the
provision of online services are processed, including the registration of
IP addresses, visited pages and access date, as well as information about
the user's terminal. The data is also processed for security and web
improvement purposes.
- Legitimation: the processing of data is
necessary for the provision of online services; consent, expressed through
the use of the website
- Recipients and transfers: companies and
establishments of HOTUSA
The
delivery of all the data required for registration as a user is mandatory if
not specified otherwise in the registration form, and HOTUSA may deny
registration to the interested party who does not provide such data.
Use of web
forms
- Purpose: meet the requests made through
the web forms.
- Legitimation: consent expressed when using
and sending the form.
- Recipients and transfers: companies and
establishments of HOTUSA and other companies involved in providing the
requested services
Provision
of services
- Purpose: to provide services including
management of hotel reservations and payment. Send information about
HOTUSA's services electronically.
- Legitimation: execution of the contract or
provision of the service.
- Recipients and transfers: companies and
establishments of HOTUSA and other companies involved in providing the
services requested, including the requested hotel establishments
Loyalty
programs
- Purpose: to participate in the loyalty
programs of HOTUSA (Star Traveler, Corporate and others). Send information
about HOTUSA's services electronically. Customize business information
based on the profile or location.
- Legitimation: execution of the loyalty
program; consent
- Recipients and transfers: companies and
establishments of HOTUSA
Subscription
to the HOTUSA newsletter, advertising and other commercial promotions
- Purpose: to send information about
HOTUSA's services, by email, SMS, MMS or any other analogous means
- Legitimation: existence of a prior
contractual relationship; consent
- Recipients and transfers: companies and
establishments of HOTUSA
Quality
survey
- Purpose: to know the opinion of the
clients and attend to their comments.
- Legitimation: is part of the execution of
the contract or service provision.
- Recipients and transfers: companies and
establishments of HOTUSA, quality departments
Contests
- Purpose: to organize contests to promote
HOTUSA, its establishments and brands. Communication of the winners and
delivery of prizes, if applicable.
- Legitimation: execution of the contest,
including the publication of the winning work (for example, photographic
and literary competitions) and its author according to the rules of
participation.
- Recipients and transfers: companies and
establishments of HOTUSA. Web pages, social networks and media where the
winners are published.
Application
to work at HOTUSA
- Purpose: to participate in present and
future selection processes of HOTUSA and its establishments, assess the
candidate
- Legitimation: consent, essential to hold
the status of candidate
- Recipients and transfers: companies and
establishments of HOTUSA
Web
Analytics
- Purpose: to know the way in which the web
is searched, accessed and used by the public. They may involve the
collection of personal data such as the IP address, the location of the
connection, information about the navigation software or hardware, etc.
- Legitimation: consent, expressed through
the use of the website.
- Recipients and transfers: companies and
establishments of HOTUSA
Functions
provided by third parties
- Purpose: incorporate functions provided by
third parties, such as maps, analytics, social buttons, Zendesk chat
widget, etc.
- Legitimation: consent, expressed through
the use of the website
- Recipients and Transfers: The functions of
third parties establish a direct connection between the user's browser and
the Internet domains of third parties, allowing the download and execution
of the function, including from pages outside the European Economic Area.
This
website integrates functions of Google Inc, like Google Analytics and Google
Maps. By using this website, the user authorizes the processing of their data
by Google in accordance with the terms of its privacy policy:
https://policies.google.com/privacy
Veracity of data
The user
must fill in the forms with true, exact, complete and up-to-date. The user will
not enter data referring to another person; HOTUSA will presume that the data has
been provided by the owner thereof. The user will be solely responsible for any
damage or loss, direct or indirect that could cause to any person because of
the completion of the form with data relating to another person.
Access rights, rectification, erasure,
opposition and others
The data subject
has at all times the right to access, rectify, and erase the data that concerns
him or herself, as well as to oppose the processing of the data, in the terms
included in the data protection legislation. He or she also has the right to
request: the portability of his or her data, the revocation of the consent
given if any and the limitation of the processing.
The owner
of the data may exercise these rights by writing to HOTUSA (reference DATA
PROTECTION) C / MALLORCA 351 08013 Barcelona (Spain), this communication must
include a signed request indicating the action requested and a photocopy of the
ID or passport.
The data subject
may also oppose the reception of commercial e-mails, just by requesting it by an
email sent from the address to unsubscribe and directed to
e-marketing@hotusa.com.
If the data
subject thinks that the processing of his or her data violates the data
protection legislation, he or she can lodge a complaint to the data protection
supervisory authorities.
Data protection officer
For any question
related to the processing of data by HOTUSA, the data subject can contact the
data protection officer by sending a letter to:
Data
protection officer HOTUSA. C / Mallorca 351, 08013 Barcelona, Spain.
Minors of age
The use of
HOTUSA's web services is prohibited for persons under 18 years old.
Data recipients and international data transfers
The user is
informed that, for the provision of products and services offered, HOTUSA must
communicate necessarily the personal data of the user to the suppliers of the
products and services chosen by the user.
In relation
to the services and establishments outside the Economic European Area, the data
necessary to subscribe and provide services will be subject to international
data transfer, including to countries that do not have data protection
legislation comparable to the European legislation.
In relation
to GRUPO HOTUSA, companies include among others CITADEL SL, DIANA HOTELERA SA,
EUROSTARS HOTEL COMPANY SL, EXE HOTE LS SL, FAMILIA HOTELS SL, HOTELES
TURISTICOS UNIDOS SA, HOTELIUS SL, HOTUSA HOTELS SA, IGM WEB SL, KEYTEL SA,
MUCHOHOTEL SA, RESTEL SA, ROOMLEADER SL, ROOMTRADE SL, ROSEUS HOTELS SL.
Data security
HOTUSA has
one of the safest technologies, as far as the protection of your credit card
data is concerned. It also complies with all international standards that
legislate the subject. All sections of HOTUSA where we request sensitive
information use the SSL communication protocol. This means that the information
that travels through the Internet from your computer to our server makes it encrypted,
making them indecipherable to any outsider. This technology ensures and
guarantees, that your data can not be intercepted, manipulated or impersonated,
in any way. This way, payment through Internet is now as safe as direct
purchase.
What does SSL mean?
SSL (Secure
Socket Layer) is a standard Internet security technology. Applies an encryption
system (coding) that provides maximum confidentiality of the data transmitted
to us. This prevents illegal entry or interception in a system while the data
circulates on the Internet. For greater security, this data is stored in a
secure server protected by a "firewall" in continuous monitoring.